The Australian Chamber Choir (ACC) respects and protects the privacy of our website users and customers. This privacy policy tells you how we collect and use information.
Some data is collected about visitors to our website including;
- Standard device identity details, as is normal and necessary when a user interacts with a website and server;
- ClickStream data on the nature of a user’s visit to the site, including server address, user’s upper domain category (eg. .com, .org, .au, .net etc) date and time of the visit, the path taken to the AusChoir site (eg. Through a search engine or link at another site) and pages accessed, route taken through the site, searches performed and documents downloaded; and
- Data collected by Google Analytics and Google Tag Manager. Google anonymously tracks how our visitors interact with our website including where they came from and what pages they looked at, for the purposes of providing reports on website activity and useability.
Any information collected from our website is used solely by authorised ACC staff for the purposes of:
- Analysing the effectiveness of the website to improve its usefulness and service; or
- Processing or following up an enquiry, enrolment or purchase by a user.
The ACC will only record your email address and other personal information if you knowingly and voluntarily supply it to us by sending an enquiry or message, completing and submitting a form or survey, purchasing tickets or supplying information in a telephone call.
When a website user, prospective customer or customer provides information of a personal nature, the ACC:
- Will not disclose it externally without the knowledge and consent of the supplying party (except to ACC authorised partners and contractors in the course of those agents performing services for the ACC).
- Does not collect any unnecessary information
- Uses the information collected only for the purposes of providing or offering to provide the services normally provided by the ACC, namely choral performance and practice.
- Will store the information as securely as possible and does not allow access to this information by external parties other than its contractors unless required by law (for example if the information becomes subject to a warrant or subpoena); and
- Allows the user, prospective customer, customer or former customer to opt-out of receiving emails from the ACC. Note that customers who opt out of receiving emails from the ACC will not receive and newsletters or special ticket offers that are distributed to other ACC customers.
- Will delete all information relating to a customer on request by the customer emailed to auschoir@auschoir.org
For example, the ACC:
- Will not disclose one customer’s email address or phone number to another; and
- Will not allow any external party to send their marketing information to ACC customers.
The ACC:
- Will email and text information regarding our program, events and ACC news items to customers:
- Via its regular emailed newsletter, will notify customers and other newsletter subscribers about special offers from a third party that it believes are of relevance and value to ACC customers
- From time to time may notify by email a particular group of customers about a special offer from a third party when the ACC believes that offer has direct relevance to that particular group because they are customers of the ACC; and
- Will email information regarding ACC performances and special offers to prospective customers who have registered on the ACC website to receive such information.
- Reserves the right to record photographic and video images that include its audience members, before, during and after concerts. These emails will not identify individuals by name (unless prior consent is arranged) and may be shared for publicity purposes on social media, the ACC website or for the purpose of marketing and publicity (eg. Display advertisements).
When persons use any social media site or page badged Australian Chamber Choir or ACC, they are using an external site and are therefore bound by the privacy principles of that site (eg. Facebook). The ACC does not endorse and is not responsible for any views expressed by third parties using those sites or pages nor is it responsible for the use a social media site may make of any subscriber’s post for marketing, linking or any other purposes.
If you have any questions in relation to privacy please contact us.
More information regarding your privacy rights as a consumer can be found at the Office of the Australian Information Commissioner website.
Last updated 28 December 2019
Would you like to receive our eNews? Sign up here.