This information describes the terms under which ACC tickets and subscriptions are sold and the conditions under which patrons attend ACC performances.
About Purchasing Tickets and Subscriptions
Are children admitted free of charge?
Yes, children between their 5th and 18th birthdays may be admitted free of charge under our “Free Child With Adult” offer, where available online or over the phone. (Purchase one Adult ticket and one Student ticket and enter the discount code “FCWA”). All patrons, including children, must hold a valid ticket and occupy a seat for a performance.
Can I get a concession-price ticket?
Many ACC concerts provide concession-priced seats in the Regular section for Students and Pensioners. Check online for details for each concert. If you purchase a concession-price ticket, be sure to bring your Pension or Student card along to the concert. Seniors cards are not eligible to receive concession discounts.
Can I exchange my ticket?
Yes. A ticket may be exchanged up to 24 hours prior to the performance and will incur a $10 fee per ticket. Patrons will be required to pay any additional amounts to cover the price of their new ticket/s. In the event of a downgrade, the excess payment will be automatically lodged as a donation to the ACC Support Fund.
How do I exchange my ticket?
Contact us by email, or call 0452 531 750.
Can I get a refund for a change of mind?
In line with the live performance industry practices, refunds are not offered unless in extreme circumstances.
Can I get a refund if I miss the concert?
No.
What if I lose my ticket?
Contact us and we will send you a replacement ticket by email.
What if I can’t print my tickets?
Just make a note of your booking name and order number. If you have an allocated place, ushers will seat you there.
Can I get a special offer?
The ACC may make special offers as part of normal business. These offers are available when booking online or over the phone and are not available when purchasing tickets at the venue. Offers are subject to change without notice. The ACC is not liable or responsible for any action of third parties in relation to offers or service.
Can I get a refund if something varies from the advertised program?
No. The ACC reserves the right to alter, substitute or withdraw advertised performers, programs, venue and/or seating arrangements. The ACC is not liable for any claims, damages, compensation, losses or expense as a result of a performance being altered, relocated, cancelled or postponed.
What if the ACC cancels a concert?
If a concert is cancelled, the ACC will endeavour to offer refunds to all ticket holders.
About Subscriptions
Can I exchange a ticket that is part of my Subscription?
Yes. A ticket may be exchanged up to 24 hours prior to the performance for another valid concert in the same season. There is no charge for exchange requests for concerts in the following year. There is no charge for the first exchange request made in the same year as the concert, but subsequent requests incur a $10 fee per ticket. Patrons will be required to pay any additional amounts to cover the price of their new ticket/s. In the event of a downgrade, the excess payment will be automatically lodged as a donation to the ACC Support Fund.
I received an order confirmation email. When will I get the actual tickets to the concerts that form part of my subscription?
The tickets for the concerts listed on your order confirmation should arrive attached to a second email immediately after your order is confirmed. Please let Pamela know if your tickets don’t arrive by emailing admin@auschoir.org, or by calling 0452 531 750 and leaving a message.
How is my Subscription order processed?
If you subscribe online, you choose your seats on the spot and receive your tickets immediately. If you subscribe by post, your tickets will be allocated in date order of receipt. If you lodge your subscription renewal for a concert in the same venue before the advertised deadline, we will make our best effort to seat you in the same pew for the following year’s subscription. We can not guarantee that you will get the same seats if you renew after the advertised deadline. Your credit card is debited on receipt of your order.
About Concert Enjoyment
What if I arrive late?
Latecomers arriving after the performance has begun must wait outside until invited by ushers to be seated.
Can I record or film a concert on my camera or phone?
No. Use of cameras and any recording devices are prohibited during an ACC performance, unless permission is granted by an authorised ACC representative prior to the performance. All electronic devices including mobile phones, pagers etc, must be silenced during the ACC performance.
Can I bring my wheelchair, walker or assistance dog into the concert?
Yes. If you require aids such as a wheelchair, walker or assistance dog, please contact us at least 24 hours in advance to let us know of your special needs so that we can make our best efforts to accommodate you.
Can I bring my child?
Children who are able to sit quietly and be still are encouraged to attend ACC concerts. Children between their 5th and 18th birthdays may be admitted free of charge under our “Free Child With Adult” offer, where available online or over the phone. (Purchase one Adult ticket and one Student ticket and enter the discount code “FCWA”). All patrons, including children, must hold a valid ticket and occupy a seat for a performance.
What if I/we need to move around or make a noise?
The ACC reserves the right to remove or eject any patron (including a child with an accompanying adult) who behaves in a manner that disrupts a performance, whether through late arrival, or any other behaviour that is distracting for performers or other audience members. In such cases, no refund will be offered.
Can I bring something to eat or drink during the concert?
No. Please do not eat or drink during performances, as it may be distracting to performers and to other patrons, as well as potentially dangerous for patrons with allergies.
Can I talk during the concert?
Not during the performance.
What if I have a coughing fit during the concert?
You may be requested to leave the concert space until your cough subsides.
About Concert Presenters
Some ACC concerts are presented by the ACC in its own right, and some concerts (generally those in regional locations) are presented by third parties (such as local music festival organisers) who engage the ACC to perform. Where the concert is presented by a third party then any tickets for that concert sold by the ACC from this website (including as part of a subscription) are sold by the ACC as agent of the third party. These terms and conditions apply to the sale of any ticket or subscription regardless of whether the ACC is acting as agent or not.
Tax invoices
A tax invoice will be provided in respect of any ticket or subscription purchase on request and will be issued by the ACC or the relevant third party (where the ACC has sold the ticket as agent for the third party).