Important Information and Group Booking Conditions for the 2024 Australian Chamber Choir Friends Tour of Belgium, Germany, Austria and Italy
- Travel insurance
We recommend that all travellers participating in this tour hold travel insurance. The travel insurance policy should include an appropriate amount of cancellation cover. It is recommended you take the insurance out at the time of booking your place on this tour.
- Payment schedule: Deposit
A non-refundable deposit of $500 per person is required within 7 days of reservation to secure your place on this tour.
- Payment schedule: Final balance and cancellation conditions
Final balance of payment is due on or before Monday 22 APRIL 2024. This is non-refundable after 22 APRIL 2024. Travel insurance that includes cancellation cover is highly recommended.
- Payment methods
Payment can be made by cash, cheque, credit card, or direct deposit. Payments made by credit card attract the following fees –
AMERICAN EXPRESS/MASTERCARD/VISA CARD 1.5% of the amount charged on the card.
- Single travellers
A single supplement is payable for travellers who wish to be accommodated in a single room. If a single traveller opts for twin share accommodation, then they will be matched with a person of the same gender on a first come/first served basis. If it is not possible to pair single travellers, the single supplement still applies.
- Documentation
Eastern Hill Travel has taken every precaution to ensure that the itinerary, information, and details provided about this tour and all events during the tour are correct and accurate. A considerable amount of pre-planning, including site inspections, has been undertaken by Eastern Hill Travel to ensure that the details mentioned in the itinerary are correct. Every effort is made to ensure details are correct at the time of publication, however no responsibility or liability is accepted for any errors, omissions, or alterations contained in either the documentation or the itinerary.
- Price changes
Currency fluctuations, fuel surcharges and/or changes in tour, hotel, and transportation costs can happen without notice. It is our intention to advise of any such changes in advance, however Eastern Hill Travel is not responsible for any price increase applied by any contracted tour operator, hotel, transport provider, nor for any currency fluctuations. In the event of significant movements in currency exchange rates, Eastern Hill Travel reserves the right to apply a currency surcharge.
- Hotels
Hotels listed in the itinerary are correct at the time of publication but are subject to change without notice.
- Flights
Airfares are not included in the price of this tour. Eastern Hill travel is happy to book flights on your behalf. In this case, please be aware that airline flight numbers and times are correct at the time of publication but are subject to change without notice.
- Amendment fees
Amendments made at the time of reservation incur no charge. Amendments made after payment of the deposit, including name spelling corrections, may incur a charge of $50 plus any charges levied by an associated operator.
- Termination
No refunds will be applicable to any termination of any reservations or tours due to unforeseen circumstances once the tour has departed. Any such claims may be submitted to your travel insurance provider.
- Group size
The tour is based on a minimum of 16 passengers. Should the group number fall below this, Eastern Hill Travel reserves the right to make any appropriate adjustments, including cancellation. In the event the tour is cancelled by Eastern Hill Travel because the minimum passenger requirement has not been met, a full refund will apply. The maximum number of travellers for this tour is 30.
- Unused services
There is no refund to any individual participant for unused portions of this tour, including transport services, entry fees, hotels, events or any other tour inclusion.
- Personal expenses
Eastern Hill Travel is not responsible for any personal expenses incurred by individual tour participants including but not limited to wine and soft drinks with lunches and dinners, hotel mini-bar expenses, room service charges, entertainment not included in the tour cost, or any other expense not included in the tour cost.
- Responsibilities
Airline tickets, bookings, and passports must be all in the same name. It is the responsibility of all participants to ensure their passport is valid for 6 months beyond their intended return date to Australia. It is the responsibility of all participants to ensure they hold any visas or additional documentation, including vaccination certificates, for all countries included in the tour including re-entry to Australia. It is the responsibility of any passenger to take whatever precaution is necessary to avoid any occurrence of Deep Vein Thrombosis. Eastern Hill Travel does not accept any liability for injury, damage, loss, delay, additional expenses, or inconvenience caused by force majeur or other events beyond the control of Eastern Hill Travel, or which are not preventable by reasonable due diligence on the part of Eastern Hill Travel. Eastern Hill Travel has exercised due care with the selection of reputable travel operators, such as airlines, hotels, tour companies, coach operators, and/or other suppliers. Some of these operators limit and exclude liability in respect of death, personal injury, delay and loss or damage to baggage.